Deep South Opal · Tasmania
Shipping, Returns & Policies
Shipping from Hobart, Tasmania, with help whenever you need it. Questions? Email hello@deepsouthopal.com.
Shipping · Returns · Refunds · Your rights · Privacy
When we send your order
In-stock orders leave Hobart within 1–3 business days, excluding weekends and Tasmanian public holidays. We’ll let you know about any significant delay.
If a custom or made-to-order piece needs longer, we’ll tell you before work begins. Express shipping does not shorten preparation time.
Shipping
| Service | Cost |
|---|---|
| Australian standard — orders below A$200 | A$11 |
| Australian standard — orders A$200 or more | Free |
| Australian express | A$15 |
| International standard | A$20 |
We ship to 28 destinations. Your available options and final shipping cost appear at checkout.
View our shipping destinations
Australia, Austria, Belgium, Canada, Czechia (Czech Republic), Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and United States.
We use tracked delivery and email your tracking details after dispatch. Delivery estimates start after dispatch; carrier or customs delays can happen. A signature may be required.
Wrong address, delayed, lost or damaged parcel? Email us promptly. We’ll work with the carrier and arrange any remedy you’re entitled to. Your rights do not depend on buying extra insurance. If we cannot ship your order, we’ll contact you and refund it in full.
International taxes and duties
Import duties, taxes and handling fees may apply. Checkout shows any amounts we collect; charges collected separately by customs or the carrier are your responsibility where permitted by law. Customs may delay delivery.
If unpaid charges cause a parcel to be returned, we’ll contact you about a refund or redelivery. We may deduct shipping or carrier costs only where the law allows.
Changed your mind?
For an eligible return:
- Email hello@deepsouthopal.com within 14 calendar days of delivery, with your order number and the item you want to return.
- Send it back within 14 calendar days of telling us. Contact us for the return address and instructions.
- Return it unworn, unused and in its original condition, with its packaging, labels, certificates and other included materials.
You pay change-of-mind return postage. Pack securely and use tracking; jewellery should not travel in an ordinary envelope.
Our change-of-mind policy excludes custom, personalised, engraved, made-to-order or customer-resized pieces; gift cards; and pierced earrings with a broken hygiene seal. It also excludes items damaged by use or poor return packaging.
These conditions do not limit your legal rights, including for faulty goods or eligible UK/EU cancellations below.
Refunds
We’ll inspect your return and let you know the outcome. Approved refunds go to your original payment method within the time required by law. Your bank may take extra time to show the funds.
We do not charge a restocking fee. Original shipping is not refunded for ordinary change-of-mind returns unless required by law. Where allowed, handling beyond reasonable inspection may reduce a change-of-mind or cooling-off refund. This does not apply to a refund for a major fault under Australian Consumer Law.
Faulty, damaged or incorrect items
Email us with proof of purchase, a description and photos if practical. We’ll assess the issue and arrange the remedy you’re entitled to.
The 14-day change-of-mind limit does not apply to faulty-item rights. Original packaging is not required. We cover reasonable return costs for confirmed faults, transit damage or incorrect items where required by law.
Natural stone variations shown or described before purchase are not automatically faults.
Your consumer rights
Nothing here limits Australian Consumer Law or other mandatory consumer rights. For a major fault, Australian consumers can choose a refund or replacement. Other problems may qualify for repair or another remedy.
UK/EU cancellations: where distance-selling rights apply, eligible orders generally have a 14-day cooling-off period after delivery. Tell us clearly that you wish to cancel; no reason or prior approval is needed. You can inspect the item as you would in a shop. Only legally permitted exclusions apply.
Send it back within 14 days of notifying us. You pay return postage unless we agree otherwise or the law requires us to pay. Standard outward delivery is refunded where required, and legal refund deadlines take priority over this policy.
Privacy
See our Privacy Policy for how we handle your personal information.
Need a hand? Email hello@deepsouthopal.com. Deep South Opal · Hobart, Tasmania, Australia.